Effective Date: 27 May 2026
At Rowlands Roofing (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us regarding our roofing and reclamation services.
This policy is intended to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Rowlands Roofing provides roofing installation, repair, restoration, and reclamation services across Herefordshire, Wales, and throughout the UK. (Rowlands Roofing)
Business Address:
Rowlands Roofing
Unit 4A, Bridge Business Centre, Burcott Road, Hereford, HR4 9LW (Rowlands Roofing)
Company Name: ROWLANDS ROOFING LTD
Company Number: 05046678 (Find and Update Company Information)
Telephone: 01432 269 704
Website: www.rowlandsroofing.co.uk
2. Information We Collect
We may collect and process the following personal information:
Information You Provide Directly
When you contact us through our website, email, or telephone, we may collect:
- Your name
- Email address
- Telephone number
- Company name (if applicable)
- Address details
- Details of your enquiry or project
This information may be submitted through our online quote or contact forms. (Rowlands Roofing)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Date and time of access
- Referring website addresses
This information is typically collected using cookies and analytics tools.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and quote requests
- Provide roofing and reclamation services
- Communicate regarding projects or appointments
- Improve our website and customer experience
- Maintain internal business records
- Comply with legal and regulatory obligations
We will only process your personal data where we have a lawful basis to do so, including:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
4. Cookies
Our website may use cookies and similar technologies to improve functionality and analyse website traffic.
Cookies may help us:
- Understand how visitors use our website
- Improve site performance
- Remember user preferences
You can manage or disable cookies through your browser settings.
5. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
- IT and website service providers
- Professional advisers
- Contractors or suppliers involved in your project
- Legal or regulatory authorities where required by law
All third parties are expected to respect the security of your personal data and process it lawfully.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Meet legal, accounting, or regulatory requirements
- Resolve disputes and enforce agreements
When data is no longer required, it will be securely deleted or anonymised.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access
- Loss or theft
- Misuse
- Alteration or disclosure
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under UK data protection law, you have rights including:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Rowlands Roofing
Unit 4A, Bridge Business Centre, Burcott Road, Hereford, HR4 9LW
Telephone: 01432 269 704
Website: www.rowlandsroofing.co.uk
10. Complaints
If you are unhappy with how we use your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
11. Changes to This Policy